Terms of Service
Terms of Service
Last updated: September 10, 2026
Welcome to Mode London. These Terms of Service (“Terms”) govern your use of mode-london.shop and your purchase of products from Mode London (“Mode London,” “we,” “us,” or “our”).
By accessing our Website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our Website.
1. About Mode London
Mode London is an online fashion retailer offering clothing, accessories, and related products through our Website.
Website: mode-london.shop
Customer Service: info@mode-london.com
2. Using Our Website
You agree to use our Website only for lawful purposes.
You must not:
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Use the Website for fraudulent or unlawful activities
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Attempt to gain unauthorized access to our Website or systems
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Interfere with the security or operation of the Website
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Upload malicious code, viruses, or harmful material
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Copy or reproduce our content without permission
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Use our Website to infringe another person's rights
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Provide false or misleading information when placing an order
We reserve the right to suspend or restrict access to our Website where reasonably necessary to protect our business, customers, or Website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our Website are accurate.
However, colors may appear differently depending on your device or screen settings.
Product availability may change without notice.
We reserve the right to limit quantities or discontinue products at any time.
4. Prices
All prices displayed on our Website are subject to change.
Any applicable shipping charges, taxes, duties, or other costs will be displayed or communicated where required before you complete your purchase.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order or cancel the affected order where permitted by law.
5. Placing an Order
When you place an order through our Website, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email. Receipt of an order confirmation does not necessarily mean that your order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where permitted by law, including where:
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A product is unavailable
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Payment cannot be authorized
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We suspect fraudulent activity
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Product or pricing information contains an obvious error
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We are unable to deliver to the address provided
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
Payments must be made using the payment methods available during checkout.
Payments may be processed through third-party payment providers. We do not generally store complete payment-card information on our own systems.
You confirm that you are authorized to use the payment method provided.
7. Shipping and Delivery
We will process and dispatch orders according to the shipping information provided on our Website or during checkout.
Delivery times are estimates and may vary due to circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address.
For international orders, the recipient may be responsible for customs duties, import taxes, or other charges imposed by the destination country, where applicable.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Nothing in these Terms limits any statutory consumer rights that apply to your purchase.
For return and refund assistance, contact:
9. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, defective, or materially different from what you ordered, please contact us at info@mode-london.com.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
10. Intellectual Property
All content on the Website, including but not limited to:
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Mode London branding and logos
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Product photographs
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Product descriptions
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Graphics
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Website design
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Text
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Images
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Videos
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Page layouts
is owned by or licensed to Mode London unless otherwise stated.
You may access and use the Website for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit our Website content without our prior written permission.
11. User Reviews and Content
If you submit a review, photograph, comment, testimonial, or other content to us, you must ensure that you have the right to provide that content and that it does not violate another person's rights or applicable laws.
By submitting content, you grant Mode London permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.
12. Third-Party Services and Links
Our Website may use or link to third-party services, including payment processors, delivery providers, analytics services, advertising platforms, and social-media services.
Third-party services may have their own terms and privacy policies.
Mode London is not responsible for third-party websites or services that are outside our control.
13. Privacy
Your use of our Website is also subject to our Privacy Policy, which explains how we collect and use personal information.
14. Website Availability
We aim to keep our Website available and operating properly, but we do not guarantee that the Website will always be uninterrupted, error-free, secure, or available.
We may temporarily suspend or modify the Website for maintenance, updates, security reasons, or other operational purposes.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Subject to this, Mode London will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your mandatory consumer rights.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government actions, internet failures, power outages, or failures of third-party service providers.
17. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Website after changes are posted means that the updated Terms will apply to your future use of the Website.
18. Governing Law
These Terms are governed by the laws applicable to the legal entity operating Mode London, subject to any mandatory consumer protection rights that apply in your country or jurisdiction.
Nothing in these Terms prevents you from relying on mandatory rights or protections provided by the laws that apply to you.
19. Contact Us
If you have any questions about these Terms of Service, please contact us:
Mode London
Website: mode-london.shop
Email: info@mode-london.com
We will do our best to respond to customer inquiries as promptly as reasonably possible.