Privacy Policy

Last updated: September 10, 2026

At Mode London (“Mode London,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit mode-london.shop, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you use our Website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Payment and transaction information

• Account information, if you create an account

• Information you provide when contacting customer service

• Product preferences and interactions with our Website

• IP address

• Browser and device information

• Website usage information

• Cookies and similar technologies

We only collect information that is reasonably necessary for legitimate business purposes or where required or permitted by applicable law.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Process payments

• Arrange delivery

• Provide customer support

• Respond to questions and requests

• Manage your customer account

• Process returns, refunds, and exchanges

• Communicate with you about your orders

• Improve our Website, products, and services

• Understand how customers use our Website

• Detect and prevent fraud or unauthorized activity

• Maintain Website security

• Comply with legal and regulatory obligations

• Send promotional or marketing communications where permitted by law

3. Payment Information

Payments may be processed through third-party payment providers.

For security purposes, complete payment-card details are generally processed directly by the relevant payment provider rather than stored by Mode London.

Third-party payment providers may handle your information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

We may use cookies and similar technologies on our Website.

Cookies may help us:

• Keep the Website functioning properly

• Remember your preferences

• Keep items in your shopping cart

• Understand Website traffic and usage

• Improve Website performance

• Provide relevant advertising and marketing

• Analyze customer interactions

Where required by applicable law, we will obtain consent before using non-essential cookies.

You may also control or disable cookies through your browser settings, although some Website features may not function correctly as a result.

5. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

• New collections

• Products

• Special offers

• Promotions

• Fashion updates

• Other Mode London news

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:

info@mode-london.com

6. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Technology providers

• Customer-service providers

• Analytics providers

• Marketing and advertising providers

• Fraud-prevention and security providers

We may also disclose information where required by law, court order, governmental authority, or other valid legal process.

We do not sell your personal information for monetary consideration.

7. International Data Transfers

Some of our service providers may operate outside the country where you live.

As a result, your personal information may be transferred to or processed in other countries.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete transactions

• Provide customer service

• Maintain business and financial records

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

When information is no longer reasonably required, we may securely delete or anonymize it.

9. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally applicable

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request a portable copy of certain personal information

• Opt out of certain marketing communications

To exercise an applicable privacy right, contact us at:

info@mode-london.com

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our Website is not intended for children who are not legally permitted to use online shopping services without parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at info@mode-london.com.

12. Third-Party Websites

Our Website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Mode London

Website: mode-london.shop

Email: info@mode-london.com

We will review and respond to privacy-related requests in accordance with applicable law.