Shipping Policy
Shipping Policy
Last updated: September 10, 2026
At Mode London, we aim to process and deliver your order as quickly and securely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at mode-london.shop.
1. Order Processing
Orders are processed after payment has been successfully received.
We aim to process orders within 1–3 business days.
Orders are generally not processed or dispatched on weekends or public holidays.
During busy periods, sales, holidays, or new collection launches, processing times may take longer than usual.
2. Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery estimates are:
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UK Standard Delivery: 3–7 business days
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UK Express Delivery: 1–3 business days
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International Delivery: 5–14 business days
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
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Delivery destination
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Order size or weight
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Shipping method
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Current promotions
Any applicable shipping charges will be shown before payment is completed.
4. Tracking
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after the shipping carrier receives your package.
5. Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
Mode London is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
If you realize that you have entered an incorrect address, contact us immediately at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant customs or government authorities and are outside Mode London's control.
Customers are responsible for complying with applicable import requirements in their destination country.
7. Delayed or Lost Packages
Although we work with shipping providers to ensure reliable delivery, delays can occasionally occur.
If your package appears to be delayed, please check your tracking information first.
If you believe your package has been lost or has not arrived within a reasonable period, contact us at:
We will work with the relevant delivery provider to investigate the shipment.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, provide photographs of:
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The shipping package
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Any visible damage
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The product inside the package
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Your order information
We will review the issue and work with you toward an appropriate solution.
9. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at info@mode-london.com.
Please provide your order number and details of the issue so that we can investigate and assist you.
10. Delivery Attempts
If a delivery cannot be completed because nobody is available, the address is incorrect, or the carrier requires additional information, the carrier may attempt redelivery or hold the package for collection.
Additional delivery charges may apply in certain circumstances where the issue results from information supplied incorrectly by the customer.
11. Delivery Delays Beyond Our Control
Mode London is not responsible for delays caused by circumstances outside our reasonable control, including:
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Severe weather
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Natural disasters
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Transportation disruptions
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Customs delays
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Strikes
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Government restrictions
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Public emergencies
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Carrier disruptions
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Incorrect delivery information
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Other unforeseen events
We will nevertheless make reasonable efforts to assist with affected orders.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made after an order has entered processing or been dispatched.
13. Returns
If you need to return an item after delivery, please refer to our Return & Refund Policy for information about eligibility, return procedures, and refunds.
14. Contact Us
If you have any questions about shipping or delivery, please contact us:
Mode London
Website: mode-london.shop
Email: info@mode-london.com
Our customer-service team will be happy to assist with shipping-related questions and order issues.